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Case study

Outgrowing Swept: How CNS Scaled With BrightGo

Growing beyond entry-level janitorial software with enterprise-ready operations

200+

sites managed nationwide with real-time oversight

55%

revenue growth supported by scalable operations

Increased

client retention with structured inspections and issue tracking
Bristol, PA
We’ve seen a wide range of platforms, including the ones used by some of the biggest companies in the industry, and none measure up to BrightGo. It’s easy to use and gives us the clarity we need to keep clients happy.
Bill Dunn
President & Co-Owner
Company Overview
CNS is one of the fastest-growing janitorial service providers in the U.S., with decades of experience serving offices, medical centers, banks, universities, logistics hubs, and multi-tenant complexes. The company manages millions of square feet each month through a subcontractor network that extends nationwide.
Headquarters
Bristol, PA
Revenue Range
$5M - $10M
Cleaners
250+
Active Properties
200+
Services
Janitorial, Disinfection, Specialized Cleaning
Adopted BrightGo
2024
The Challenge
Outgrowing Entry-Level Janitorial Software
Swept worked well when CNS was smaller, but the platform wasn’t designed to keep up with the company’s fast-paced growth. Built for companies with fewer cleaners, the basic janitorial scheduling software lacked the visibility, structure, and support CNS needed to keep expanding.
CNS’s subcontractor-heavy model added to the challenge. Keeping track of coverage, performance, and inspections across hundreds of sites stretched Swept’s capabilities.
  • Coverage gaps: Shifts skipped or reduced without notice.
  • Limited visibility: Oversight across hundreds of properties was inconsistent.
  • Inadequate documentation: Time on site, inspections, and issue tracking were unstructured or missing.
  • Growth strain: Expansion outpaced what basic scheduling tools could manage.
BrightGo doesn’t just help us run better, it helps us scale. Swept got us started, but we needed something built for where we’re going.
Jeff Upmalis
Vice President
The Solution
Enterprise-Ready Operations
The Solution
Enterprise-Ready Operations
CNS adopted BrightGo’s janitorial management software, which is purpose-built for larger, multi-site operations.  BrightGo delivered GPS-verified shift records, standardized inspections, and centralized issue tracking. The platform is backed by a rapid development cycle that expands features and capabilities, supported by a customer success team invested in CNS’s growth.
Verified On-Site Presence: Proof of Coverage for Every Shift
Before BrightGo, CNS relied on basic tracking tools. Documentation of cleaner coverage at each property was inconsistent, and disputes often turned into drawn-out discussions.
With BrightGo:
  • Shifts are confirmed through reliable janitorial time tracking software.
  • Missed shifts are flagged automatically.
  • Shift records deliver reliable documentation.
Janitorial Inspection Software: From Text Chains to Structured Oversight
Supervisors used a patchwork system to confirm cleaning quality, with little consistency or reliable records.
BrightGo’s janitorial inspection software changed that by ensuring:
  • Inspections are detailed, time-stamped, and supported with photos.
  • Follow-up tasks are assigned, monitored, and resolved.
  • Reports provide clients with clear records of performance.
Beyond the Basics: Support That Scales With You
Swept was fine for a smaller footprint, but it didn’t offer the customization, development speed, or support CNS needed to keep growing. BrightGo delivered tools purpose-built for large, multi-site operations and a team invested in CNS’s success.
As we grew, we needed more structure, visibility, and support. With BrightGo, I have a team I can talk to. If I need something adjusted, they work with us to figure it out. That makes a huge difference when you’re growing this fast.
Jeff Upmalis
Vice President
Results
Scaling Janitorial Operations With Confidence
For CNS’s leadership, BrightGo means spending less time chasing down field issues and more time driving growth.
  • Fewer surprises: Shift records and inspection reports surface problems before they escalate.
  • Leadership focus: BrightGo highlights the right priorities so leaders stay focused on growth.
  • Future-ready: BrightGo continually expands its cleaning company software in partnership with clients to support growth at scale.
Scaling a national janitorial operation requires more than patchwork tools. BrightGo gave CNS both the visibility to enforce accountability and the partnership to expand with confidence.
Built for Your Next Stage of Growth
You can’t run a national janitorial operation on entry-level tools. BrightGo replaces software like Swept with scalable workforce management software for the cleaning industry. It delivers GPS-verified attendance, structured inspections, and real-time visibility across every site. Backed by a dedicated customer success team, BrightGo helps growing cleaning companies protect client relationships and scale with peace of mind.

If your business has outgrown starter software, it’s time for a platform built to scale. Talk to BrightGo today and see what’s next.
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