Case study

Cleantech’s Growth and Retention Advantage

BrightGo gives Cleantech real-time visibility into daily operations, cleaner-level accountability, and precise time tracking — helping the team improve retention and drive meaningful growth:

$1M+

saved by eliminating time theft through verified clock-ins

60%

revenue growth over two years

50%

reduction in account loss, with client churn at historic lows

Vancouver, B.C.

Before BrightGo, we’d sometimes lose contracts without seeing it coming. Now we get early warning signs and can step in before it becomes a termination. That’s been a game changer. We’re keeping the right contracts and quoting new jobs more confidently, because we actually know what it really takes to get the work done.

Sean McNamara

President & Owner

Company Overview

Cleantech Service Group is a Vancouver-based provider of janitorial and exterior cleaning services, focused on residential high-rises and commercial buildings. Known for dependable service and long-standing client relationships, Cleantech uses BrightGo’s janitorial workforce management software to coordinate teams across a large and growing portfolio.

Headquarters

Vancouver, B.C.

Revenue Range

$15M–$20M

Staff

300+

Active Properties

250+

Services

Janitorial, Window Cleaning, Concierge, Building Management

Adopted BrightGo

2023

The Challenge

Limited Visibility & Reactive Operations

Like many growing firms in the janitorial industry, Cleantech struggled with limited visibility, fragmented processes, and preventable account loss:

Field visibility: Leadership had no reliable way to verify attendance or performance across hundreds of sites.
Account churn: Contracts were lost due to performance issues that went undetected until it was too late.
Manual workflows: Supervisors tracked inspections and tasks by hand or across scattered channels, with little coordination.
Reactive operations: Without real-time insight, managers spent their time responding to problems instead of preventing them.

This has been our best year ever at Cleantech. From revenue and retention to fewer terminations, everything we set out to do, we achieved. BrightGo played a big part, giving our teams the tools to catch issues early, work more efficiently, and keep clients happy.

Michael Anastasi

Chief Operating Officer

The Solution

Real-Time Oversight at Scale

BrightGo provides the visibility, inspection tools, and on-site accountability Cleantech needs to scale with confidence

To address long-standing gaps in oversight and performance, Cleantech turned to BrightGo — an operations platform built specifically for janitorial and facilities service teams. BrightGo delivered three core capabilities that made an immediate impact:

Real-time attendance tracking
Mobile inspections with issue tracking
Building health dashboards

These tools enable Cleantech to grow without losing control, and deliver consistent, high-quality service across all of their accounts.

Verified Time on Site

Stopping Time Theft at the Source

Geofenced clock-ins give Cleantech real-time oversight and trusted proof of presence.

Before BrightGo, Cleantech used an outdated timekeeping app that didn’t support real-time clock-ins. Staff often filled in hours after the fact, making it impossible to verify when, or even if, they were on site. BrightGo introduced a simple, geofenced solution that works reliably anywhere, making attendance tracking seamless, accurate, and field-ready.

Proof of presence

Managers can instantly see who’s on site, when they arrived, and how long they worked.

Fast clock-ins

With shift and site details preloaded, staff can clock in on their phones with just two taps.

Built for the field

The app runs smoothly without wifi and supports Apple and Android devices.

Real-time alerts

Supervisors are notified immediately if someone is late or misses a shift, enabling faster response.

Massive savings

Over $1 million saved by eliminating time theft with verified clock-ins — helping reduce janitorial overtime and payroll leakage by catching late arrivals and missed shifts in real time.

With BrightGo, attendance isn’t just tracked, it’s trusted. Cleantech now operates with tighter oversight, fewer gaps, and far less friction.

We didn’t always know if people showed up — until a client called. Now, with real-time alerts and location-based clock-ins, we can catch no-shows and late arrivals immediately, and fix problems before they lead to lost contracts.

Sean McNamara

President & Owner

Inspections and Tasks

From Paper Checklists to Verifiable Results

A mobile-first inspection process improves follow-through, simplifies oversight, and documents performance with photos.

BrightGo replaced Cleantech’s paper-based inspection process with a simple, mobile app that works anywhere, anytime. Operations managers can assign tasks, track progress, and verify completion without chasing people down or juggling checklists.

Paperwork eliminated: Managers use the mobile checklist to walk the site and rate the condition of each area. No clipboards, printing, or manual follow-up.
Actionable follow-ups: Issues are documented with notes and photos, then assigned as clear, trackable tasks.
Clarity for cleaners: Staff sees exactly what needs to be done and can mark tasks complete with notes and photos, making follow-through easy and verifiable.
Designed for the field: The mobile app is easy to use and even works offline, syncing automatically once a signal is available.
Built-in audit trail: Every step is automatically time-stamped and logged, simplifying client updates and internal audits.
Client-ready reports: Supervisors can easily generate PDFs to share inspection results with clients.

No more paperwork or guesswork. Cleantech now closes the loop faster, providing managers with clear visibility into task completion — from site visit to resolution.

We used to do inspections on paper, and there wasn’t a consistent way to track follow-ups. Now, our inspections are logged in real time, tasks are clearly assigned, and staff can fix issues with full visibility. It helps us hold the team accountable, strengthens client trust, and reduces the need for repeat site visits.

Elizabeth Pannell

Operations Excellence Manager

Account Health

Smarter Oversight, Higher Retention

Real-time dashboards and building health scores turn visibility into performance.

BrightGo gives Cleantech the insight needed to manage all of their buildings with precision. Through real-time dashboards, property-specific health scores, and client-ready reports, the team can monitor performance, spot signs of risk, and demonstrate value — all from one system.

This operational intelligence helps Cleantech:

Detect risk: BrightGo flags low-scoring properties before issues escalate, allowing supervisors to step in early and protect the relationship.
Focus supervisor time: Instead of reacting to complaints, managers use live data to prioritize site visits, coach staff, and follow up where it matters most.
Build client trust: Cleantech shares professional, transparent reports with timekeeping logs, inspection results, and proof of resolved issues.
Retain and grow: With BrightGo’s improvements to visibility and accountability, Cleantech cut account loss in half and grew revenue by 60% over two years.

Together, these tools shift the business from reactive firefighting to proactive account management, helping Cleantech retain contracts and grow with confidence.

We didn’t have our finger on the pulse. We had no way to see what was happening on site without calling the client. Now, with a few clicks, we can see what’s happening and where each building stands. That visibility helps us catch problems early and retain more caccounts.

Riley McNamara

Vice President

Results

Cleantech’s partnership with BrightGo has delivered measurable gains across the board. With stronger on-site performance and better visibility into building health, the team has improved retention and built a foundation for sustainable growth. These results show what’s possible for firms in the janitorial industry, with stronger cleaning company KPIs, better labor cost benchmarks, and improved margin performance.

Bring More Clarity to Your Operation

If you’re ready to improve oversight, retain more accounts, and run operations with greater confidence, let’s connect. BrightGo is janitorial profitability software built specifically for cleaning companies — giving you the tools to track attendance in real time, streamline inspections, and protect your margins.

Contact BrightGo

In 2024, we reduced churn by 50% and grew the business by 25% — a big jump from the limited growth we saw in previous years. A lot of that came from tightening up retention, prioritizing the right sites, and making sure our operations team focused their time where it mattered most.